Becoming an NDIS registered provider involves several steps, takes time, and comes with costs. Here’s a quick breakdown.

Step 1: Apply through the NDIS Commission Provider Portal

• Go to the NDIS Commission Provider Portal and create an account.
• Provide details about your business, key personnel, qualifications, and policies.
• Select your registration groups (the types of services you provide).
• The NDIS Commission will review your application and determine how you must meet the NDIS Practice Standards send you a ‘scope of audit’, which determines the type of audit required: certification audit for high-risk services like personal care or restrictive practices or verification audit for lower-risk services like domestic help, gardening, or transport.
  

Step 2: Engage QIP (you are here!)

• If you need a verification audit, contact QIP for our one-off, flat-rate price.
• Provide details of your business and scope of audit.
• Make payment to start the process.
• The QIP Client Liaison team will set up your client portal for document submission.
  

Step 3: Submit your documents for the verification audit
This is the most time-consuming step, as you must provide evidence that your business meets NDIS Practice Standards.

• Upload your documents to QIP’s client portal (e.g., policies, qualifications, compliance documents).
• A QIP Auditor (an experienced disability and human services professional) will carry out a desktop review of your documents.
• The auditor will prepare a detailed report for you, noting any issues (non-conformities).
• The report goes through an independent technical review and provided to your for feedback before finalisation.
• QIP submits the final audit report and recommendation to the NDIS Commission for their assessment and final decision.

NOTE! What is a desktop audit? A desktop audit means your documents are reviewed remotely, rather than through an in-person review.

Step 4: The NDIS Commission decides

• The NDIS Commission reviews the audit report and the auditor’s recommendation.
• The NDIS Commission assesses the suitability of your key personnel (based on the information you provided in Step 1).
• As the governing body, the NDIS Commission makes a final decision to grant registration on a case-by-case basis.

Step 5: Receive your registration

If the NDIS Commission approves your application – congratulations! The Commission will:

• Provide your NDIS Certificate of Registration.
• List you on the NDIS Provider Register.

Your registration will include details about the types of services you can provide and any conditions. You can now market your services to a larger client base.

If the NDIS Commission doesn’t approve your application, they will provide feedback on why it was unsuccessful. You can request a review of the decision.

The QIP NDIS verification audit process involves five key steps: First, you apply and complete a self-assessment via the NDIS Commission’s Provider Portal. Once you receive your scope of audit, you engage QIP by providing your details and making payment. Next, your documents are reviewed in a desktop verification audit conducted by an experienced QIP Auditor. The NDIS Commission then reviews the audit report and decides on your registration. If approved, you’ll receive your Certificate of Registration and be listed as a registered NDIS provider.

Find out more about the NDIS Registered Provider journey here.

An initial scope of audit is a document provided by the NDIS Commission after you submit your application.

The initial scope of audit outlines the supports and services you provide/intend to provide, the type of audit required (verification or certification), and the NDIS Practice Standards relevant to your services. 

Your initial scope of audit determines your audit pathway. If you are unsure about its requirements, the QIP team can help you interpret and understand them.

QIP is offering a special fixed price of $999 (inc. GST) for an NDIS verification audit. This price includes:

• QIP fee: $691
• Mandatory JAS-ANZ fee: $308 (this is a fee set by JAS-ANZ – the Joint Accreditation System of Australia and New Zealand – the independent, non-profit accreditation body that accredits and regulates all NDIS-approved quality auditors across Australia.

At QIP, we’re committed to providing a streamlined, transparent, and supportive audit experience to help you meet NDIS compliance requirements efficiently. Our pricing reflects this commitment – it’s a one-off fixed cost, making it easier for you to budget and manage your business expenses with confidence.

This fixed price ensures a clear and predictable audit process, with expert support from QIP to guide you through every step of your NDIS verification journey.

It’s important to note that if any documentation in your submitted evidence doesn’t meet the NDIS Practice Standards – for example, if
it’s incomplete, incorrect, or doesn’t align with the required processes – this
is called a non-conformity. A fee of $82.50 (GST included) will apply for each non-conforming item that needs to be re-audited.

The outcome of a verification audit is an Audit Findings Report, which includes a rating for how well your organisation meets each NDIS
Practice Standard and Quality Indicator.

The ratings are:

3 – conforms with elements of best practice

2 – conforms with NDIS Practice Standards

1 – minor non-conformity

0 – major non-conformity

A non-conformity (both minor and major) means the evidence submitted does not meet the requirements of a particular NDIS Practice Standard. This could be due to incomplete or incorrect documentation, or because your processes don’t align with what the standard requires.

• If you receive a minor non-conformity , you’ll be given time to fix it and have it
  re-audited. There are no restrictions on continuing your NDIS provider registration process during this time.
• If you receive a major non-conformity , it must be fixed and re-audited within three (3) months. Your NDIS provider registration cannot proceed until the issue is fully resolved.

Because both minor and major non-conformities require re-auditing, a fee of $82.50 (GST included) per item applies to cover QIP’s administration and audit costs.

The timeframe for an audit varies depending on several
factors:

• Type of audit – verification audits typically take a few weeks if all required evidence, information and documentation is complete and accurate.
• Document submission – timely and accurate submission of evidence helps to expedite the audit process.
• Auditor availability – scheduling depends on auditor availability. At QIP we work closely with clients to ensure audits are carried out efficiently and without avoidable delays.

To prevent delays, we strongly recommend initiating your
audit well in advance of your registration deadline.

All NDIS-approved quality auditors, including QIP, must be accredited by the Joint Accreditation Scheme for Australia and New Zealand (JAS-ANZ).

JAS-ANZ is an internationally recognised accreditation body that ensures auditors uphold the highest standards of independence, integrity, and quality when assessing NDIS providers.

The JAS-ANZ fee is a mandatory cost associated with maintaining this accreditation and ensuring ongoing compliance with NDIS Auditor Guidelines and the Code of Conduct for auditors. The fee contributes to
the governance, oversight, and continuous improvement of the auditing framework, which ultimately supports NDIS provider quality and participant safety.

The NDIS Commission works closely with JAS-ANZ and approved quality auditors to maintain consistency, fairness, and transparency across all
NDIS provider audits. Regular engagement ensures that auditing standards align with NDIS Practice Standards, providing confidence to both providers and
participants.